Urban Company sees Rs 59.3 crore loss in Q2 due to investments in Insta Help

New Delhi, Nov 1 (IANS) Home services provider Urban Company on Saturday announced a net loss of Rs 59.3 crore in Q2FY26, a significant drop from a profit of Rs 6.9 crore in the previous quarter.

The loss was attributed to heavy upfront investments in its new daily-housekeeping vertical, Insta Help, which overshadowed strong revenue growth in its core services and products businesses, according to regulatory filings by the Gurugram-based firm.

The company posted a loss of Rs 1.82 crore in the July-September quarter last year, the company said.

While revenue from operations increased 37 per cent year-on-year to Rs 380 crore, the total expenses rose to Rs 462 crore from Rs 384 crore in Q1. This resulted in adjusted EBITDA turning negative at Rs 35 crore, compared with a profit of Rs 21 crore in Q1.

Insta Help reported an EBITDA loss of Rs 44 crore, and excluding this segment, Urban Company achieved an adjusted EBITDA profit of Rs 10 crore, accounting for 0.9 per cent of net transaction value (NTV), the company noted.

“Early indicators for Insta Help are encouraging, with strong consumer adoption and repeat usage,” the company said in its shareholder letter. It added that it believed the segment holds "significant long-term opportunity and believes these investments are important to sustaining market leadership.”

The company expects its adjusted EBITDA losses to continue in the near term due to further investments in the Insta Help vertical, despite its core India and international businesses remaining profitable and cash-generating.

The company's smart home products vertical, Native, which sells water purifiers and electronic door locks, recorded revenue of Rs 75 crore, up 179 per cent YoY, while losses narrowed to 9 per cent of NTV from 30 per cent in the previous year.

The home services provider closed the quarter with Rs 2,136 crore in cash and equivalents, up from Rs 1,664 crore in the previous quarter, mainly due to proceeds from its recent IPO.

--IANS

aar/rvt/dan